FINRA Revises the Product and Problem Codes Used for Reporting Customer Complaints and Filing Required Documents Online

Regulatory Notice 14-20

Implementation Date: October 1, 2014

Executive Summary

Starting on October 1, 2014, firms must select revised and new product and problem codes when: (1) reporting information regarding written customer complaints alleging theft or misappropriation of funds or securities, or forgery; (2) reporting quarterly statistical and summary information regarding written customer complaints; and (3) completing the online form to file copies of required documents.

For purposes of reporting statistical and summary information regarding written customer complaints, the first quarterly report using the revised and new codes is due by January 15, 2015, which is the reporting deadline for customer complaints received during the fourth calendar quarter (October 1, 2014, through December 31, 2014).

The revised and new product and problem codes are provided in Attachment A.

Questions concerning this Notice should be directed to Anthony Cavallaro, Central Review Group, at (646) 315-7319.